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NetCare Service

NetCare Service is network maintenance contract  available 24 hours a day, 7 days a week, 365 days a year in which we offer network support allowing you to keep the stability and continuity of network infrastructure, minimizing downtime in case of failure providing a fast diagnosis and solution to the problem.

NetCare Service provides first and second line support along with TAC case service and coordination of network/hardware troubleshooting with TAC engineers, on-site hardware replacement and configuration to back as soon as possible network health and stability with prior failure.

The service allows problem escalation and direct contact with our CCIE engineer remotely (via phone, email, live chat, and Cisco WebEx) or at a customer site in case of critical issue.

NetCare service is recommended  to companies and institutions that use cutting-edge technology but don not have the competence or resources to the maintenance and troubleshooting.

 

 

NetCare service offers:

  • Customer network service 24/7/365 throughout the Polish territory
  • Remote Support (On-line) and at the client site (On-site)
  • Troubleshooting and case escalation to Technical Support Center (TAC)
  • Incident and/or problem management with TAC
  • Return Material Authorization management with TAC
  • Hardware replacement at the client site (On-site)
  • Software, apllication and signature update
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    NetCare service is available in the following options, depending on the time of support and response time to service request:

    • 24x7x2 - 24 hours a day, 7 days a week, 2-hour response time since the issue report
    • 24x7x4 - 24 hours a day, 7 days a week, 4-hour response time since the issue report
    • 8x5x4 - 8 hours per day (9-17), 5 days a week, 4-hour response time since the issue report
    • 8x5xNBD - 8 hours per day (9-17), 5 days a week, the response time since the issue report of the next working day

     

     
    Business benefits of technical support:
    • Minimizes network downtime
    • Increases business productivity
    • Reduces Total Cost of Ownership (TCO) of the network infrastructure 
     

     

    In a situation when there is a problem with the network, time is critical to minimize the consequences of a failure and to restore full availabilty. In the case of critical infrastructure components recommended approach is proactive network monitoring to detect problems at an early stage of their occurrence and minimize downtime of critical systems. Proactive network monitoring is recommended in environments where the expected availability of the IT systems at the level of 99.999%.

     

    Cisco SMARTnet 

    Cisco SMARTnetCisco SMARTnet is Cisco technical support service for customers who need full support in maintaining the Cisco OS software and hardware replacement guarantee in case of failure within the time specified by the Service Level Aggrement (SLA).

     

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